FAQ

Our pieces are sourced and designed using high-quality materials only. 316 stainless steel is the base of most of our jewelry. 316 stainless steel is a high quality metal with a high chromium composition of 16-18% which enhances its resistance to corrosion. This base metal offers superior durability and longevity.

18k Gold plated Stainless steel jewelry can last years with proper care. It's endurance ensures longevity using PVD plating methods dating back to the 19th century.

High tech vacuum PVD (Physical Vapor Disposition) plating proves resistant to corrosions well, and promotes daily wear. The use of electricity and/or chemicals deposits a thin layer of gold as thin as 1/1,000 -3/1,000 of an inch that bonds to the base metal.  

18k Gold PVD (Physical Vapor Depposition) plating, and Gold Vermeil are also used. These materials are sustainable and allow us to stay true to our mission statement.

Our studio is based in Central PA. Each piece of jewelry is designed with meticulous care and attention to detail. We work closely with ethically sourced suppliers to ensure the best quality using high-quality materials.

It is recommended to remove jewelry before showering or swimming, and avoid spraying perfume directly onto jewelry. This will ensure your pieces last for years with the proper care.

A soft dry towelette is the recommended method when removing dust, or other particles from your piece. *Avoid liquid jewelry cleaner*

Each piece is released in small quantities. If you see something that is sold out, please sign up for our email alerts, and fill out the contact form with the item information.

Sign up for alerts!

Each collection is unique in its own, so I strongly encourage signing up for my newsletter or following my journey on Instagram @bijouxreborn for collection updates, and drop details.

Please fill out our contact form and I will respond within 1-2 business days.

Or, send an email to info@bjouxreborn.com

Once your order is placed, a confirmation email will sent to you. Please ensure that all information provided when placing the order is accurate. I do not take responsibility for lost packages due to incorrect address or other incorrect customer information.

If an event such a this occurs, please do not hesitate to reach out to me via the Contact form or via email. Please allow 24-48 hours for a response. I will be more than happy to assist in reaching a reputable solution if possible.

Once your order has been shipped, you will receive another confirmation email with a tracking link. Please allow 5-7 business days for shipping/handling.

Shipping costs are calculated utilizing the customer's city/zone, and the items weight. Shipping calculations are provided upon entering checkout information.

Any overages in shipping that are paid by the client will be immediately reimbursed.

International shipping options are provided at checkout. Please ensure that all information is correct before placing order.

Orders are packaged and shipped out within 3-5 business days.

Orders are shipped via USPS Priority or UPS. This usually takes between 5-7 business days once your item has been scanned into the system. You can expect your order to arrive between 4-7 business days from the date the order was placed.

Orders placed after 3pm EST on Friday-or over the weekend will be processed on the next business day. Except on holidays.

We are currently offering international shipping.

We offer the best international shipping rates via DHL. Please ensure that your information is entered correctly, and you select the best shipping option at checkout.

Due to the nature of each piece all items are final sale.

However, I value my clients, and want to make sure that you are satisfied. If you are unhappy with your order, please reach out via the Contact Form or at info@bijouxreborn.com, and we can discuss available options.

Returns are processed on a case by case basis within 10 days of receipt for unhappy purchases for store credit. Item MUST be unworn and resaleable.

Please carefully review item measurements, shipping times, and all pictures and videos for the most lucrative experience.

In the unlikely event your item arrives damaged, you must submit a claim through USPS, UPS, or DHL.

Each package is insured personally out of no extra cost to you. In the event that your item arrives damaged, please reach out via my contact form to discuss your options. Please send an email to info@bijouxreborn.com or or via the available contact form for any additional assistance and support.